Shipping policy
Shipping Info
Standard shipping
| $0 - $99.99 | $7.95 |
| $100+ | FREE |
Delivery Schedule
Please allow up to 5-8 business days for delivery of your order for US orders if you choose Standard shipping.
Please make sure you enter in your correct shipping address. If the package cannot be delivered and is returned to sender due to an incorrect address, you will need to pay the shipping cost again to resend your package. Please be careful when you enter your shipping address!
It is your responsibility as a buyer to track the package. If you haven't received your package within 30 days if within United States or 45 days if outside United States, please do let me know so that we can help you. If you fail to report it to me, I won't be able help file a claim with the carrier to find your package.
Lost Package
If you have not received your package, please take time and do the following:
1. Verify your address. Make sure the address you put in "shipping address" is actually the place where you want your package shipped. It sounds silly, but some customers really do type in the wrong address!
2. Check your tracking number. It was emailed to you when the package was shipped.
3. Talk to your mail man as well as the post office.
4. Check with your family members or housemates to see if anyone may have grabbed it for you.
5. Check with your neighbor to see if the package was delivered to the wrong address by accident.
6. If all else has failed, please contact me at hello@chietamada.com with your order number and full name.
PLEASE NOTE: I am not responsible for refunding your money if you deny acceptance of your package from your local post office, or if you provided the wrong shipping address. You are fully responsible for the shipping address submitted at the time the order was placed.
How I Ship
US: You may add an item to your cart to check on the shipping price before checking out. Once your order has been placed, you will receive a confirmation e-mail. You will be emailed a tracking # to check your package status once it is shipped. Please note the $100 Free Shipping in the US offer applies only when the total is over $100 BEFORE taxes.
At this time I do not ship my product internationally. If you are abroad and would like to place an order, contact me at hello@chietamada.com and I'll see if I can work something out!
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